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Privacy Policy

Last updated: March 21, 2026

1. Who We Are

BuKeep is operated by BuKeep LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use bukeep.com and related services (collectively, the "Service").

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (stored as a secure hash). Organization owners also provide company name, industry, company size, and optional contact information.

Financial Documents

When you upload receipts, invoices, or bank statements, we store the document files and the transaction data extracted from them (dates, merchant names, amounts, categories). Documents are stored in Amazon Web Services (AWS) S3.

Usage Data

We collect information about how you use the Service, including pages visited, features used, documents processed, AI processing costs, and timestamps. We use Google Analytics to collect aggregated website traffic data.

Payment Information

Payment processing is handled by Stripe. We do not store credit card numbers, CVVs, or full payment details on our servers. Stripe's privacy policy governs their handling of payment data.

Cookies

We use essential cookies to maintain your login session and preferences. We also use analytics cookies (Google Analytics) to understand website usage. You can manage cookie preferences through your browser settings or our cookie consent banner.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process your documents using AI (Anthropic Claude) to extract transaction data
  • Send transactional emails (invitations, status changes, password resets, verification)
  • Monitor usage for billing, plan limits, and cost tracking
  • Respond to support requests
  • Comply with legal obligations

4. AI Processing

When you upload documents, they are transmitted to Anthropic's Claude AI for text extraction and transaction classification. Documents are sent for processing only — they are not used by Anthropic to train their AI models. We do not permanently store your documents with Anthropic.

5. Anonymized and Aggregated Data

We may create anonymized and aggregated data from your use of the Service. This data cannot be used to identify you or your organization. We may use anonymized data for:

  • Product improvement: Understanding usage patterns to build better features
  • AI model training: Training and improving our own proprietary AI models for document processing and transaction classification
  • Industry benchmarks: Creating aggregated reports about spending patterns, expense categories, and business trends by industry and company size
  • Marketing: Sharing aggregate statistics about the platform (e.g., "BuKeep users process 50,000 receipts per month")
  • Research and insights: Publishing or licensing anonymized, aggregated insights about business spending trends

We will never sell, license, or share your personally identifiable information or raw financial documents with third parties for their marketing purposes. Only anonymized, aggregated data that cannot be traced back to you or your organization may be shared or commercialized.

6. Third-Party Services

We share data with the following service providers, solely to operate the Service:

  • Anthropic (Claude AI): Document text and images for transaction extraction
  • Amazon Web Services: File storage (S3), email delivery (SES), hosting
  • Stripe: Payment processing and subscription management
  • Google Analytics: Aggregated website usage analytics

Each provider is bound by their own privacy policies and data processing agreements.

7. Data Retention

We retain your data for as long as your account is active. When you request account deletion:

  • We will email you a complete export of your data before deletion
  • Your personal data and documents will be deleted within 30 days
  • Audit logs may be retained in archived storage for up to 7 years for legal and compliance purposes
  • Anonymized and aggregated data (which cannot identify you) may be retained indefinitely

8. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), hashed passwords (bcrypt), server firewalls, and access controls. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights — CCPA (California Residents)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Delete your personal information
  • Opt out of the sale of personal information — we do not sell personal information, but you may opt out of anonymized data insights by contacting us
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@bukeep.com.

10. Your Rights — GDPR (EU/EEA Residents)

If you are in the EU or EEA, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Data portability — receive your data in a structured, machine-readable format
  • Object to processing based on legitimate interests
  • Withdraw consent at any time

Our legal basis for processing is contract performance (providing the Service), legitimate interest (product improvement, security), and consent (analytics cookies, marketing communications). Contact privacy@bukeep.com to exercise your rights.

11. Children's Privacy

BuKeep is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it.

12. International Data Transfers

Your data is processed and stored in the United States. If you access the Service from outside the US, your information will be transferred to and processed in the US. By using the Service, you consent to this transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

14. Contact Us

For privacy-related inquiries: privacy@bukeep.com

BuKeep LLC